GENERAL
ADDITIONAL

FAQs

The NEC
View all NEC FAQ's
Genting Arena
View all Genting Arena FAQ's
Resorts World
What is Resorts World?

Resorts World Birmingham is an all-in-one entertainment complex and it located opposite the Genting Arena just a couple of minutes walk from the NEC. It boasts the largest casino in the United Kingdom, a selection of outlet shops, restaurants, bars, Vortex Gaming, a luxury spa, four-star hotel and cinema with Imax.

Shops at the ResortRestaurants at the ResortEntertainment at The Resort
What are my dining options in the Resort?

Resorts World Birmingham offers several dining options, to cater to different tastes. They have Nando's, TGIF's, Pizza Express, GBK, Las Iguanas and Andy Waters.

Full List of Restaurants
Parent and Child Facilities

Baby-changing facilities & a relaxing baby-feeding room for Mamas and Papas are located on the ground floor opposite the escalators, adjacent to the public toilets.

Dog Policy

As much as we love all pooches, we do only allow guide dogs, hearing dogs and assistance dogs on site.

Mobility

Disabled toilets and lifts are located within the building.

Wheelchairs & powered scooters are available to hire from our team at Guest Services, for up to 4 hours at a time, during retail hours. You’ll be able to loan equipment up until 2 hours before closing time each day.

We’ll just need you to fill out a couple of identification forms before you scoot away on your hired equipment. In addition, a piece of Photo ID and Proof of Address will also do nicely. Our Guest Services assistants will then ensure everything is present and correct before you leave, with a quick signature to confirm you’ve grasped those all important instructions!

What are the opening times?

We’re open later than most! Our outlet stores are open from 10am - 8pm Monday to Saturday and from 11am-5pm on Sundays. These hours may change during bank holidays and seasonal events, so do be sure to check our website. For more information on restaurant opening times visit our directory on the website.

Where can we park for Resorts World Birmingham?

All information on getting to, parking and navigating yourself around the Resort can be found on the Getting Here section of the website. 

Our multi-storey car park can accommodate vehicles up to 2.1m in height. If our multi-storey is full there is alternative parking in other campus car parks. Electronic signs will direct you to the nearest available car park.

Dedicated spaces for disabled and Blue Badge drivers are located in all of our car parks which follow the Resorts World Birmingham parking tariff.

Does the Resort have Electric Car Charge Stations?

Electric Car Chargers are available on Level B of our multi-storey car park. There is no charge for using these chargers. Users will need to install an app on their phone in order to use them longer than 30 mins (emergency charge).

How do I contact the Genting Hotel?

To speak to our lovely Genting Hotel team, for enquiries, bookings, please call 0121 273 1000 or email welcome@gentinghotel.co.uk

Hotel Website
Casino and Sports Bar FAQs
  • Genting International Casino

Our casino operates 24 hours a day.

As is international casino policy, Genting International Casino is an over 18s only venue

For further information, please visit Genting International Casino

 

  • Sports Bar

As The Sports Bar is part of the Genting International Casino, this is also an over 18s only venue

Genting International Casino
Hilton
What are the times for the hotel Courtesy shuttle bus?

Our Courtesy Shuttle Bus leaves on the hour and half hour, quite punctually. (Please note: Between the hours of 4 and 6AM, it runs three times per hour, on the hour, at 20 past and 20 to)

What are the car parking rates for guests at the hotel?

- £12.00 for residents

-0-15 Minutes - FREE
- 15 Minutes - 3 Hours - £10.00
- 3-8 Hours - £15.00
- 8-24 Hours - £22.00

Where is the nearest cash point? (in the hotel)

The nearest cash point in the Hotel is in the Main Lobby.

Is there a small shop nearby from the hotel?

The Piacetto Coffee Shop sells small essential items such as drinks & snacks as well as a vending machine next to Concierge. At Concierge, cigarettes can be purchased.

What time is breakfast served from/until?

Breakfast is served in our Boulevard Restaurant, weekdays from 6.30 to 10.00, weekends from 7.00 to 11.00.

Do I have to pay for Wi-Fi at the hotel?

Wifi is free in the lobby, lounge and bar area, however wifi in the bedrooms or meeting rooms will cost money to purchase, although this is again free for *Hilton Honors Members.

What time is check-in / check -out?

Check in 15:00 / Check out 12:00